Orders take 3-7 days to process. After processing shipping within the US is 2-5 days. Shipping outside the US is 10-20 days.
Shoes take 2-3 days to be made unless i have a lot of customs to do. Then it can take up to 3weeks to get customized. If you need them by a certain date in the notes section at checkout put rush order and i will do my best to get them done within 7 days. Or email/DM me about your inquiry and I will let you know how long the wait will be.
-Thugrat Hoodies take 2 weeks to ship
Pre-order: Items that are not fully in stock or on preorder take 2-4 weeks to ship.
We do not accept returns but we do exchanges. If the item you ordered was to big or too small you can exchange it for another size within 5 days of receiving the item. The item must be in good condition and no damages. Before exchanging the items please email me first; in the email state your name, what you ordered, and what size you need.
There are no exchanges/returns on cosmetics, and customs
DISCLAIMER: We are not responsible for paying the shipping price for exchanges.
Refunds will NOT be in place because customer was not aware of any Shipping and Processing Times and Policies. Refunds will also not be in place because of the package being delayed due to USPS. Refunds will also not be in place if the order has been shipped. Refunds will only be in place if i have made a mistake on my part or if the customer has not received their item within 2 months of ordering.
Cancel an order:
Orders must be canceled within 24hrs of ordering after that everything is final.
All orders being shipped within the U.S receive a tracking number once its been shipped via email. Orders being shipped outside the U.S do not come with tracking unfortunately. International Orders will be provided with a transaction #.
Disclaimer: I am not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges.